Privacy Policy

Last updated: 22 September 2026

GEM and SKY GYM ("GEM", "we", "us" or "our") respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our websites:

gemhaywood.com
skygym.co.za

By using our websites or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

GEM is a health, wellness, fitness and sports massage business based in Stellenbosch, South Africa.

GEM provides services including sports massage, personal training, functional fitness, gym classes and related wellness services.

2. Information we collect

Depending on how you interact with GEM, we may collect personal information such as:

Your name and surname
Email address
Telephone or mobile number
Information you provide when making an enquiry or booking
Information relating to your gym membership or participation in classes
Information you voluntarily provide about your training, fitness or wellness requirements
Payment and transaction information where necessary to process a payment
Information contained in communications you send to us
Technical information relating to your use of our websites, such as IP address, browser type and website usage information, where collected through website analytics or similar technologies

We only request information that is reasonably necessary for the relevant purpose.

3. How we collect your information

We may collect information when you:

Complete a contact or enquiry form
Contact us by email, telephone, WhatsApp or social media
Make a booking
Become a GEM or SKY GYM client or member
Purchase a service
Participate in a GEM or SKY GYM event or promotion
Visit or interact with our websites

4. Why we use your information

We may use your personal information to:

Respond to enquiries
Arrange and manage bookings
Provide sports massage, fitness, training and wellness services
Manage gym memberships and classes
Communicate with you about your bookings, membership or services
Process payments and maintain appropriate business records
Improve our services and websites
Send marketing or promotional communications where permitted and where you have provided the appropriate consent
Maintain the security and functionality of our websites
Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or where we have obtained the necessary consent.

5. Sharing your information

We treat your personal information as confidential.

We may share information with trusted third-party service providers where reasonably necessary to operate our business and provide our services. These may include website hosting providers, booking or scheduling platforms, payment providers, communication platforms, accounting providers, marketing or analytics services and other service providers acting on our behalf.

We may also disclose personal information where required or permitted by law.

We do not sell your personal information to third parties.

Where third-party service providers process information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and confidentially.

6. Website analytics, cookies and advertising

Our websites may use cookies and similar technologies to help operate the websites, understand how visitors use them and improve our services.

We may use third-party services such as Google Analytics or Google advertising services where applicable. These services may collect information about website visits and interactions in accordance with their own privacy policies.

Where required, we will obtain appropriate consent for non-essential cookies or tracking technologies.

7. Marketing communications

Where permitted by law, GEM may use your contact information to communicate with you about our services, promotions, events or other information that may be relevant to you.

You may ask us to stop sending marketing communications at any time by contacting us or using an available unsubscribe option.

8. Protecting your information

GEM takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Access to personal information is limited to people who reasonably require it to perform their responsibilities or provide services on behalf of GEM.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations or otherwise as permitted by law.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

10. Your rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where there is no lawful reason for us to retain it
Object to certain forms of processing
Withdraw consent where processing is based on consent
Request information about how your personal information is being used

To exercise any of these rights, please contact us using the details below.

11. Information relating to children

Our services are primarily intended for adults. Where we collect personal information relating to a child, we will do so in accordance with applicable legal requirements and with the appropriate consent where required.

12. Information transferred outside South Africa

Some of the technology, website, booking, payment, communication, analytics or other service providers we use may process information outside South Africa.

Where personal information is transferred outside South Africa, GEM will take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable data protection requirements.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

The updated version will be published on our websites with the revised "Last updated" date.

14. Contact us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or would like to raise a privacy concern, please contact GEM:

GEM / SKY GYM
Stellenbosch, South Africa
Email: gemma.haywood4@gmail.com
Phone: 076 546 1076

We will consider and respond to privacy-related requests within a reasonable period and in accordance with applicable law.

15. Complaints

If you have a concern about how GEM handles your personal information and are not satisfied with our response, you may have the right to lodge a complaint with the South African Information Regulator.

Information Regulator (South Africa)
Website: https://inforegulator.org.za/

This Privacy Policy should be read together with any applicable terms and conditions governing the use of our websites and services.